Case studies

Real problems. Fixed systems.

Every engagement below started the same way — an owner losing money to admin. Here is what changed, in their words and in the numbers.

HVAC · Surrey, BC

After-hours calls stopped going to voicemail.

The problem

A 6-truck HVAC outfit. The owner was on roofs all day, the office manager worked part-time, and every call after 4pm went to voicemail. In heating season that is not a missed call — it is a $600 job going to the competitor who picked up.

What we built

AI receptionist on their main business line — answers in seconds, 24/7
Jobs booked straight into the dispatch calendar, details captured
Urgent calls (no-heat, gas smell) flagged and patched to the on-call tech

The result

47after-hours calls answered in month one

14jobs booked straight from those calls

0missed calls during business hours

“It is like hiring a receptionist who never sleeps, never quits, and never forgets to write the job down.”
— Owner, 6-truck HVAC company

Plumbing · Langley, BC

Quotes stopped dying in the inbox.

The problem

Two plumbers, one dispatcher drowning in texts. Quotes went out two days late — when they went out at all — and nobody followed up. They were winning one quote in five and had no idea why.

What we built

Every quote request — calls, web form, texts — lands in one queue
Same-day quote reminders for the dispatcher; a 3-touch follow-up sequence for the customer
Every finished job triggers a review-request text

The result

Same-dayquote turnaround, down from two days

3×more quotes actually followed up

41new Google reviews in 90 days

“We did not need more leads. We needed to stop dropping the ones we had.”
— Owner, residential plumbing company

Electrical contracting · Vancouver, BC

Invoices started paying themselves.

The problem

The owner did great work and terrible paperwork. Invoices went out when he “got around to it” — usually weeks late — and chasing payment ate his evenings. Average time-to-paid: 38 days.

What we built

Invoices generated on job completion, straight from the dispatch record
Polite automatic reminders at 7, 14, and 30 days
Card-on-file billing for repeat commercial clients

The result

38 → 11days average time-to-paid

6 hrsof evening admin back every week

0awkward collection calls to make

“I used to spend Sundays chasing money. Now the money chases itself.”
— Owner, electrical contracting firm

Your turn

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